I recently dropped off my 203K mileage Nissan Xterra to Pride Auto Care to replace front brakes and fix a squishy brake pedal which I thought was just air. The front brakes were replaced at no parts charge since they were lifetime brakes. Brian called me about the bad news (after bleeding the brake lines) of a most likely need of a new master cylinder. He did warn me that there was a 1 in a 1000 chance that it might be the ABS system. After replacing the master cylinder, he called back with the news that I hit the 1 in a 1000 lottery! Unfortunately that is a very expensive part, but he found a perfectly good used one from a much lower mileage Xterra that met an unfortunate end. Not only did he find a more reasonably priced part, but he gifted me with a new master cylinder because of their missed diagnosis even though he warned me ahead of time. That is fantastic customer service above and beyond my expectations. I cannot highly recommend enough Brian and the outstanding staff and excellent work at Pride Auto Care! I will continue to trust them with my vehicles and spread the word of their great service to everyone I know and meet. Thank you Brian and Pride Auto Care! You guys are outstanding!
Ted I cant thank you enough for this amazing review. We truly pride ourselves on taking care of our customers because you guys make our goals possible. Bryan as well as the rest of the staff is such a blessing to have apart of our team and I know they will love hearing your amazing words. Thank you again and we can't wait to see you back in the future. Have a wonderful rest of your week!
- Pride Auto Care-Littleton