Summary: work done was nothing special, customer service lacking I have mixed feelings about this shop. Based on good reviews, I decided to try this shop for a second opinion about an alignment problem after another shop had recommended installing a control bar to correct a supposed problem. Ended up paying $90 for an alignment only, about $10 cheaper than what the local dealership was charging. Assuming the work holds up (to be determined), it's still less than the $275 that had been estimated for the control bar. The major negatives were the customer service, long delay, and complete lack of communication. It seems a lot of the reviews here and on Google raving about personalized and caring customer service come from long-standing customers. Unfortunately, as a new customer, I can't say I experienced the same at all; I wonder if the shop is resting on their past laurels and reputation too much and not putting as much effort into new business, given that they already have an apparently loyal customer base. In all, it took 6 hours to get what should at most have been 1-2 hours of work done. Things started badly when they didn't have a record of my appointment that I'd called for the day before, so I was told to expect things to take a couple hours. 3 hours pass, and when I call to check, my car is "next" to go up on the rack, and it shouldn't take more than another 1-1.5 hours; no apologies and no further explanation were given. After another 2 hours pass (now 5 hours since I dropped the car off), I call again, and I'm told my car is "next"...again. Only after asking why it's taking so long am I told that apparently they had an equipment problem that was backing things up. When asked why there had been no communication about the delay, the answer was "I don't know" and that since I didn't take down the names of who had messed up my appointment or who I had spoken to at the 3 hour mark, there wasn't anything to be done to improve things. I never had the sense that the shop cared at all that I'd wasted my whole afternoon waiting on them; if they'd informed me about the delay in a timely fashion, instead of making me drag it out of them, I could have made alternate plans. Since I had taken their original "couple hours" at their word, I was in a holding pattern for much of the day, especially since I didn't want to impose on my friend to keep driving me around with delay after delay. The part that annoys me the most is that there was never any actual apology offered, just "hey it wasn't our fault". I'm not sure I'd come back to this shop.